NEW DELHI: Union Minister for Communications Jyotiraditya M. Scindia chaired Strategic Review and Planning Meeting (2025–26) of Bharat Sanchar Nigam Limited (BSNL) in New Delhi, with participation from Chief General Managers (CGMs) of all 28 circles across the country.

The four-hour-long strategic review focused on sustaining BSNL’s profitability momentum, following its historic back-to-back net quarterly profits in FY 2024–25, and maintaining the strong performance trajectory through the first half of FY 2025–26. Shri Scindia commended the leadership team for achieving a 93% revenue run rate against Q2 targets, generating close to Rs. 5,347 crore, contributing to a total H1 revenue of Rs. 11,134 crore. He noted that BSNL’s annual revenue target for FY 2025–26 stands at Rs. 27,500 crore, up from Rs. 25,000 crore in the previous year, a testament to the organization’s rising operational and market performance.

The Minister remarked, “Everything in life is execution-driven and our CGMs are BSNL’s execution artists. You are the standard-bearers of transformation across your circles.” Shri Scindia emphasised the need for daily focus on Quality of Service (QoS), highlighting it as the “non-negotiable mantra” for the organization. He directed all CGMs to closely track metrics such as mean repair time, uptime, and customer satisfaction indices on a daily basis, asserting that “everything else is a result of QoS.”

He further urged circles to benchmark their BTS and OTL uptime performance against competitors, identify gaps, and ensure battery and media replacements across all circles by December 2025. “We operate in days and hours, not months,” he stressed. Shri Scindia also called for cost discipline, making it clear that no circle should report negative EBITDA. “Every rupee saved adds directly to our bottom line,” he noted. In line with BSNL’s diversification goals, the Minister encouraged circles to explore new revenue streams. He cited the Department of Posts as an example of innovation through new product lines and unexplored market segments.